Refund policy

o  Return service is available within 7 days of receiving the order, including items at the original price and discounted at a discount of less than 25% only.

o  Please note that we can only accept unworn products, which are returned with the label on the product.

o  We will issue your refund within 2 business days of receiving the goods and may take 5 to 7 days, depending on how long your bank transactions take.

o    You can also choose to receive your refund within 24 hours as a shopping voucher.

o    Products purchased using a shopping voucher, Tabby, Tamara or cash on delivery will be offered a refund as in-store credit

o  Returns are free, excluding shipping fees.

o  No, products from different orders must be returned with separate return requests and shipments

o  Orders purchased with a purchase voucher will be refunded as a voucher for another purchase.

o  No, payment amounts are returned upon receipt through a purchase voucher for the original amount

o  Shipping fees are deducted before returning or refunding from every return process, whether it is returning cards, transferring the amount to a new purchase voucher, or transferring the return amount to a balance on the site

o  Purchase vouchers will be valid for use within 30 days only

o  The amounts transferred from the refund as a balance in the customer’s wallet will be valid for use within 60 days only

 Replacement

o  We have a one-time exchange service only, within 5 days of receiving the order, mentioning the reason

o   Please note that we can only accept unworn products, which are returned with the label on the product.

o   The exchange process takes place within 3 to 7 working days from the date of accepting the exchange request.

o   All return conditions do not apply to exchanged clothes

o   If the customer wishes to return after the exchange, the refund amount will be presented as a credit to the customer on the website after deducting the shipping costs.

o Orders purchased with a purchase voucher will be refunded as a voucher for another purchase.

o No, payment amounts are returned upon receipt through a purchase voucher for the original amount

o Shipping fees are deducted before returning or refunding from every return process, whether it is returning cards, transferring the amount to a new purchase voucher, or transferring the return amount to a balance on the site

o Purchase vouchers will be valid for use within 30 days only