FAQs
Return and Exchange Policy
You can request a return or exchange of your purchases within 7 days from the date of receipt, provided that the items being returned are at their original price or have a discount of less than 25%.
For purchases made with cash on delivery, the refunded amount will not be transferred back to the customer's account but will be credited to the customer's wallet on the website.
Are there any fees for returns or exchanges?
There are no fees for exchanges, but exchanges are allowed only once. For returns, taxes and round-trip shipping fees will be deducted.
How can I track my order?
You can track your order status on the website using the order number.
How long does delivery take?
Within the UAE, delivery takes 1-2 days. For Gulf countries, delivery takes 3-5 days.
What payment methods are available?
You can pay using a credit card, "Tabby" system, or cash on delivery.
Do you accept cash on delivery?
Cash on delivery is available within the UAE with an additional shipping cost of 5 AED.
Can I pay using credit or prepaid cards?
Yes, you can pay using credit or prepaid cards.
Do you accept payments via Tabby or other electronic payment methods?
Yes, the Tabby system is available on the website.
How can I choose the right size?
You can refer to the size chart available on the website.
Which countries do you ship to?
We ship to all Gulf countries: UAE, Saudi Arabia, Bahrain, Kuwait, Qatar, and Oman.
How can I modify or cancel my order?
You can modify or cancel your order on the website before it is shipped.
Do you offer discounts or special offers?
Yes, we have weekly discounts and offers. Follow our social media page w.de.moda for updates.
How can I know the current offers and discounts?
You can contact us via our social media page w.de.moda or through email: Support@wdemoda.ae
Do you offer discounts to newsletter subscribers?
Yes, there are special discounts for newsletter subscribers.
How can I contact customer service?
You can contact us via email at Support@wdemoda.ae or by calling (971) 506855958.
Is there a difference between the images and the actual products?
All products are available in the same color and quality as shown in the images.
Can I get additional photos of the products?
Additional photos are available on our social media accounts w.de.moda
Can I use a discount code after the offer has expired?
No, the discount code cannot be used after its expiration date.
How can I leave a review for the products?
There is a section to leave your review on the product page.
Can I save my favorite products?
You can save products by adding them to the cart and clicking on the "favorite" button.
Do you offer installment payment options?
We offer the "Tabby" system for payment in four installments without any additional fees.
What are the terms and conditions for installment payment options?
You can visit our shipping and payment policy at Shipping Policy.